January 26, 2017

The Government is Already Outsourcing, and Has Been for Years

Don't worry about a freeze on federal jobs, most of them are temps working on contract anyway. Some of them are working remotely.

I just got off the phone with Social Security -- OMFG! This woman would not stop talking. I asked her a very pointed question, and she just kept reading everything about my account, which was totally irrelevant, and I had to interrupt her to get her back on track. Then she went off track again, not answering my question, so I had to interrupt her like FOUR TIMES to get the question answered. I finally ended up being rather rude, I guess, but I have limited minutes on my phone, and she was running them out. I finally said "Do you have adult ADD, because I've asked you this question three times and you keep just rattling on and not answering me. It's a simple question. Can you please just listen to me and answer my question?" She actually said "What was your question?" after I had repeated it three times already.

I'm relatively cognizant for someone 64 years old. I can't imagine how frustrated some of the older people get when dealing with this. I was told that SS outsources some of its customer service to people who work from home. Maybe I should apply for one of those jobs, because this is ridiculous! I actually had one person curse at me and hang up on me, and when I got a supervisor, he said they had no way to know who I had talked to because it was outsourced, and they were allowed not to use their real names. WTF??? This is what my tax dollars are paying for???

To top it all off, I still have two other appointments to get this all straightened out in time to get my Medicare. Why do they make it so hard?

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